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HMRC is picking up the phone now!

15 June 2016

HMRC's chief executive, Jon Thompson, has told the Public Accounts Committee that customer services to personal taxpayers is getting better!

In April and May HMRC managed to answer 90% of calls, and the average wait time was 6 minutes.

This is a vast improvement in the 'service' being provided during 2015, when the telephone answering service went into meltdown.

The PAC also received an update on the joint taskforce investigating the Panama Papers. THere are 100 staff looking at the leaked documents (70 from HMRC).

Although much of the data is 'dirty' the taskforce has 700 leads with Panama connections.



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